Ticket sa website
Magbukas ng malinaw na support case
Use this for private issues. Keep payment proof, screenshots, and timestamps ready.
Suporta
Kailangan ng tulong?
Use Discord for direct help, or open a website ticket for recovery, patch issues, installation help, payment follow-up, and account questions.
Mga channel ng support
Piliin ang tamang support path
Discord is the main support channel. The website ticket form gives staff a clean record for private account, payment, bug, and recovery cases.
Magpadala ng isang malinaw na case mula simula
- Ihanda ang username, character name, at server details.
- Isama screenshots, proof, o timestamps sa first message kung posible.
- For payment and delivery issues, keep the transaction proof ready before contacting staff.
- For hacked or lost accounts, use recovery first and then move to direct support if needed.
Use the right place for each problem
- Recovery and owner checks belong in private support.
- Patch trouble and setup questions can start in Discord help.
- Bug, scam, o exploit reports dapat may names at clear steps.
- Ban/restriction appeals mas okay kapag isang beses at kumpleto ang proof.
Quick Answers
Common support questions
6 topics, maikli at direct.
Forgot your password or secondary password?
Use account recovery first. If it still fails, contact support with your username and owner details.
Client download or patch not working?
Try the backup mirror first. If the file is blocked or the patch fails, open Downloads or ask Discord support.
Was your account hacked?
I-secure ang kaya, gamitin recovery agad, at ihanda owner proof bago staff review.
Is your account banned or restricted?
Review Mga patakaran & Policies, collect your username and proof, then send one clear appeal through support.
Hindi pa na-deliver ang purchase?
Send transaction proof, character name, and package details through direct support.
Kailangan mag-report ng bug, exploit, o scam?
Magpadala ng screenshots, names, timestamps, at clear steps sa isang report. Huwag ipagpatuloy ang issue.